Returns & Exchanges
At Horse, we want you to be completely satisfied with your fashion purchase; if your items aren't the perfect fit, you can return them within 30 days of delivery. All apparel must be in original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and include the printed return slip inside the box to ensure faster processing.
Ship It Back
Attach the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing